Social media community guidelines

These guidelines are in place to help create a safe environment on ‘The Open University’ social media channels – a place where comments and questions are encouraged. They apply to anyone who actively engages with The Open University on any of the official social media channels. We therefore ask that the guidelines presented below are followed accordingly. We occasionally hide or remove posts where they breach our community guidelines, as follows:

• The post tried to market commercial goods or services to people who view our page
• The post included profane, defamatory, or violent language
• The post was seen to be 'trolling' or included deliberately disruptive comments
• The post contained links to other pages or websites not relevant to the discussion
• The post contained links to or discussion of illegal activity or explicit material
• The post violated copyright or intellectual property rights
• The post contained discriminatory comments related to or based upon gender, age, sexual orientation, gender identity, gender expression, disability, physical appearance, body size, race, ethnicity, religion or any of the protected characteristics outlined in the Equality Act 2010.
• The post is off topic, irrelevant, unintelligible or stated a position or made a point that has been made multiple times in the past, and is no longer constructively contributing to the debate
• The post breaches the terms of the social media platforms themselves

Moderation

Like the OU, the page is open to everyone, and we want it to be a useful, interesting and safe space. We expect users to behave and communicate professionally and constructively. If there is disagreement, act with courtesy, kindness, respect and an open mind. All comments on The Open University social media accounts are moderated, in line with our community guidelines (above) and editorial policy (see below), including evenings and weekends. On rare occasions in moderating, inappropriate comments might temporarily be seen by others.

Breach of community guidelines

We reserve the right to:

• Determine, at our discretion, whether contributions to our social media channels breach our community guidelines.
• To hide or delete comments made, as well as block users who do not follow these guidelines.
• To report any content breaching these guidelines to the social media platform hosting the post