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Accessibility Statement for MyProgress

The Open University is committed to making its websites and mobile applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the MyProgress website.

We want as many people as possible to be able to use our websites and mobile apps, and accessibility is an essential part of our mission. On our ;Accessibility hub, you'll find everything you need to answer any questions you have about accessibility, whether you're a student or a member of staff.

To adapt the content to your needs or preferences you should be able to:

  • Change colours, contrasts levels and fonts.
  • Resize text up to 200% without impact on the functionality of the website.
  • Zoom in up to 400% without loss of information or functionality.
  • Navigate the website using just a keyboard.
    • tab to ‘Skip to content’ links at the top of the page to jump over repetitive information to the main content.
    • tab through the content; the current location will be indicated by a clear visual change.
    • control the embedded media player to play audio and video materials.
  • Use a screen reader (e.g. JAWs, NVDA) to:
    • listen to the content of web pages and use any functionality on the page.
    • list the headings and subheadings in the page and then jump to their location on the page.
    • bring up a list of meaningful links on the page.
  • Use transcripts or closed captions with most audio and video materials.
  • Download learning materials in alternative formats (e.g. Word document, PDF, ePub
  • If you have a print disability we provide SensusAccess to students, which is an students, which is an automated service that converts files from one format to another, for example, PDF to text, audio, Word or Braille.
  • AbilityNet also provides advice on making your device easier to use if you have a disability.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Forms

Forms do not have clear labels linked to input areas that are used by screen readers to provide information about how to complete the form. This makes it difficult for people using a screen reader to complete the form. This fails WCAG 2.2 Success Criterion 1.3.1: Info and Relationships (Level A). This will be resolved by the end of June 2025.

Error identification

Error messages used to inform users that errors have occurred within forms are not clearly communicated to screen reader users. This fails WCAG 2.2 Success Criterion 3.3.1: Error identification (Level A). This will be resolved by the end of June 2025.

Navigating with the keyboard

It is not possible to use some functionality using just the keyboard with no mouse. Some links, buttons, and other interactive elements do not enable users to access them using the Tab key. This fails WCAG 2.2 Success Criteria 2.1.1(Keyboard).& This will be resolved by the end of June 2025.

Missing clear outline

Some interactive elements on the page such as links and buttons do not have a clear outline to show when they are in focus. This means that someone who is using the keyboard tab key to access these elements cannot be clear when a link or other element is in focus and can be activated. This fails WCAG 2.2 Success Criteria 2.4.7 (Focus Visible). This will be resolved by the end of June 2025.

Colour contrast

Some text within links and buttons does not provide enough contrast with the background, making it more difficult to read. For example, the green, orange, and blue buttons with white text which are used within forms. This fails WCAG 2.2 Success Criteria 1.4.3(Contrast). This will be resolved by the end of June 2025.

Enlarging content

It is not possible to enlarge text using the text resize options provided within Browser settings. This fails WCAG 2.2 Success Criteria 1.4.4 (Resize text). This will be resolved by the end of June 2025.

Text resize

When text is resized up to 200% using browser zoom settings, important content on some pages is truncated or obscured. This fails WCAG 2.2 Success Criteria 1.4.4 (Resize text). This will be resolved by the end of June 2025.

Content view

When content is viewed at 400% using the zoom setting in the browser, some content becomes unreadable because it is either truncated or hidden by other page elements like buttons. This makes it difficult for people who need to enlarge text and read it in a single column. This fails WCAG 2.2 Success Criteria 1.4.10 (Reflow). This will be resolved by the end of June 2025.

PDF and Word documents

Some PDFs and Word documents may not provide the information required to make them easy to use with assistive technology like screen readers. You may find this information about accessing PDFs with a screen reader useful.

The content is not within the scope of the accessibility regulations

PDFs and other documents

PDFs or other documents published before 23 September 2018.

Third party content not within OU control

Third party content that is not funded, developed by, or under the control of the OU.

Archived websites

Websites and mobile applications that only contain content that is not needed for active administration purposes and is not updated or edited after 23rd September 2019.

Preparation of this accessibility statement

This statement was prepared on 10th September 2021.

This statement was last reviewed on 11th September 2024.

The MyProgress website was tested in April 2021 and re-tested in September 2021.

The tests were carried out by Open University staff from the Accessibility and Usability Evaluation team. Sample pages from the MyProgress website were chosen to be representative of different types of content and layout and included the most commonly used aspects of the system. Testing was undertaken by a combination of manual and automated methods. The team will continue to assess the MyProgress website and act upon any issues of non-compliance or feedback from users in order to ensure that the Open University is constantly monitoring and improving accessibility.

Feedback and contact information

If you find that a certain section of our website is not accessible and you can’t get access to the information that you need please use the Open University Accessibility Feedback Form to request support and we will ensure that you are provided with the information you require. You will need to provide your contact details and Personal Identifier if you are a student so we can get back to you. You should expect to hear back from us within 5 working days.

The OU is very experienced in meeting accessibility needs for our students. In many cases we are able to provide module and other study support materials in alternative formats for students who indicate a need for this when completing aDisability Support Form.

In addition, some module materials are available in different formats and can be downloaded from module websites. Students can contact their Student Support Team for advice.

If you are a student, or someone who has had contact with the University before, and have a complaint about the accessibility of our websites, you should raise a complaint via the complaints and appeals process.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are based in the UK, and you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).